Shipping, Returns, Warranty, and Service

Please Note: We only accept returns for Rugged Radios products.
Please find return policies for our other product offerings here:

• Starlink Products
• Lowrance
• Scosche
• Magellan

RUGGED RETURN INSTRUCTIONS

• Form Required: All returns require a completed Rugged Return Form (see above). Please include a copy of the original invoice from Rugged Radios.

• Condition: All returns must be in original packaging and in new, resellable condition.

• Shipping Charges: The buyer is responsible for return shipping charges.

• Special Clearance Items: Items marked as "Open Box", "Dirty Box", "Scratch & Dent", or "Blow Out/Overstock" require prior approval to return.

• Standard Return Window: All other returns and/or refunds must occur within 30 days of receipt of merchandise.

• Returns After 30 Days: Any returns after 30 days require prior approval and will be refunded as store credit in the form of a Rugged Radios Gift Card. Returns after 30 days are subject to a restocking fee of up to 20%.

• Processing Time: Returns may take up to one week to be processed through our Returns Department.

• Exchanges: Returns intended to be exchanged will be refunded pending inspection. A member of our sales team will reach out to assist with the replacement order.

• Refund Method: A refund will be remitted to you using your original method of payment.

• Undeliverable Packages: Additional fees will be charged on packages being returned to us due to an undeliverable address or customer refusal of delivery.

• Promotional Items: Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as previously stated.

• Inspection & Refusal: All returns are inspected. We reserve the right to refuse refunds and/or exchanges on any and all returned items if one or more of the following has occurred:

  • Obvious wear & tear such as scratches, dents, dirt, sand, sun and/or water damage, or abuse; kinks or cuts in cables; tears and holes in material items.

  • Obvious odors such as cigarette smoke, perfume, or colognes.

  • Protective packaging or original packaging that has been defaced in any manner or is absent upon return.

  • Modifications of any kind.

  • Missing items such as mounting hardware, inserts, and/or instruction pamphlets.

  • Any products returned that were not purchased directly from Rugged Radios will not be processed.

Carrier Recommendation: We recommend using a reputable carrier to ship and insure your package for your protection. We are not responsible for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt including your tracking number.

 

RETURN POLICY FOR KITS / BUNDLES

Products sold as kits (UTV Kits, Radio Kits, Bundles, and others) contain components that cannot be returned or exchanged individually. Be sure you understand all of the components in any kit before purchasing.

RETURN POLICY FOR HELMETS & EAR BUDS

• Helmets: Used helmets are not eligible for return. All returns must be in original packaging and in new, unused condition. Please do not use the Helmet Box as the shipping box.

• Ear Buds: Due to health laws, Rugged Radios cannot accept returns for Ear Bud Speakers.

DEFECTIVE MERCHANDISE

If you are in receipt of a defective item, the item must be returned to us within 30 days of the buyer's receipt of defective merchandise. We DO NOT issue "Call Tags". Once the item has been received and is deemed defective by our Returns Department, a new item will be shipped out to you. You will not be charged a reshipment fee.

INTERNATIONAL WARRANTY POLICY

Rugged Radios does not offer any warranty or guarantee on items shipped outside of the United States. Should a defective item be sent back to Rugged Radios without prior consent from the returns department, it will be at the discretion of the returns department to handle the situation accordingly.

PLEASE SEND ALL RETURNS AND COMPLETED RETURN FORM TO:

Rugged Radios

Attn: Returns Department

509 Traffic Way

Arroyo Grande, CA 93420